Online RPM SMART Course with Murray Voth course information and logo

Live Online RPM SMART Course

January 24 to March 212023

RPM SMART Course • Ser­vice Man­age­ment and Results Training

The RPM SMART Course is a unique blend of auto­mo­tive shop man­age­ment and ser­vice advi­sor train­ing. The course is designed for shop own­ers, ser­vice advi­sors, and tech­ni­cians. It teach­es the pri­ma­ry key per­for­mance indi­ca­tors and the sys­tems and pro­ce­dures required to achieve them. This course is the WHYWHEREWHENWHOWHAT, and HOW of oper­at­ing a high per­for­mance and prof­itable auto­mo­tive repair shop.

What you’ll learn

  • Learn how to pro­vide bet­ter cus­tomer and use refer­rals to grow your business.
  • Adding one billed hour per tech­ni­cian per day will do a lot for your bot­tom line. Good com­mu­ni­ca­tion keeps clients happy
  • How to reduce your and your client’s stress and improve your profits.
  • Cus­tomer vehi­cles are com­plet­ed on time, help­ing us keep our commitments.
  • Have more cus­tomers want to pay for your ser­vices and under­stand and appre­ci­ate what they have spent their mon­ey on.
  • Improve over­all gross prof­it and net profit.
  • Team mem­bers will be able to use time wise­ly and bill cus­tomers fair­ly, keep­ing our ser­vice rates down.
  • Have con­fi­dence in charg­ing prop­er­ly for testing.
  • Be able to under­stand the best inspec­tion process and how it informs your clients’ decisions.
  • Be able to pre­book appoint­ments to help clients plan and bud­get, and even out the shop busi­ness cycles.
  • Clients feel like you have their best inter­ests at heart and keep being loyal.
  • Atten­dees will leave with action steps and com­mit­ments to implementation.

Live Online Training
$1,499.00 / attendee